F You Mr. Customer
Okay, I have a loan renewal that needs to be signed before the end of the month and I keep leaving messages for this customer to PLEASE call me back so that we can get this take care of before he loses the rate he was locked in for and so on and so on. My messages are pretty simple.."Hi Mr. Customer, It's Loren, I have your renewal paperwork ready, if you can give me a call so we can schedule a time to sign that would be great!"
He never called me back, ever!
Finally, just minutes ago I get a hold of him. Very sweetly I told him that I have his renewal paperwork ready and if he could pop by today or tomorrow to sign. He rips in to me, transcript follows.
Him: Do you know how many you've called me?
Me: Yes, I'm sorry, but I haven't heard back from you and you requested the loan to be renewed and I can't close it until you come in and sign.
Him: Well, I always call back after at least 48 hours.
Me: Well, I'm sorry if you called me and I didn't receive the message, but I need you to come in.
Him: Why should I call back if I can only call when it's after hours and you're not there?
Me: (I have voicemail asshole, we all do, you could have left a message AND you're retired, you can call any freaking time!) Okay, well can you come in today?
Him: If it means you'll stop calling.
Me: I'll see you this afternoon.
Click.
Nine out of ten customers are never like this to me, but the one that's left over usually makes up for all of them and this one isn't so bad compared to customers who have thrown things at me and threatened my life (when my office was in the hood). This is why I will encourage my children to never go in to banking. It's to late for me.
